We’re here when orders get messy
Send us order context, screenshots (redacted), and trace IDs—those details cut resolution time dramatically.
Prefer email?
Write to hello@docs.example.com
We read every message. First reply: typically within 3 business days for general questions. Urgent production issues (unable to commit repricing, repeated 5xx, or billing blockers): use subject line URGENT and include a trace ID from Activity where possible—we aim to acknowledge within 1 business day (UTC). We do not guarantee a specific resolution time; complex issues may require Shopify Partner or platform escalation.