We’re here when orders get messy
Send us order context, screenshots (redacted), and trace IDs—those details cut resolution time dramatically.
We handle support through the secure form above. Replies go to the work email you enter—there is no separate public support mailbox on this page.
We read every message. First reply: typically within 3 business days for general questions. Urgent production issues (unable to commit repricing, repeated 5xx, or billing blockers): use subject line URGENT and include a trace ID from Activity where possible—we aim to acknowledge within 1 business day (UTC). We do not guarantee a specific resolution time; complex issues may require Shopify Partner or platform escalation.