Frequently asked questions

It helps merchants adjust line quantities and unit prices on existing Shopify orders, edit shipping fee and cart / order-level discount in the totals band when Shopify allows in-place work on that order, preview those edits, update shipping/billing addresses when needed, and commit changes through store‑configured methods—including paths for upward repricing.

No. A core use case is upward repricing—raising a line’s unit price when your policy or reality requires it—not only discount‑style edits.

Yes, on orders where the editor can apply changes in place. Use a fixed shop-currency amount or a percent of the current line-item subtotal (the same basis as Subtotal). Shipping is usually updated on this order. Raising discount on a clean order may still require line-item discounts in Shopify’s native order edit; if the order already has Shopify discounts or codes, or you lower discount versus what was loaded, saving may require void plus a replacement order—the preview step will say so.

Examples include raising a line’s unit price, changing only the billing address, or certain shipping/discount moves Shopify cannot represent as a quick edit on the order you’re viewing. The app completes the outcome with a deliberate path; the preview explains what will happen before you commit.

Some corrections can’t be represented cleanly with a simple in‑place edit. Depending on your settings and the change, the app may complete the outcome by voiding/cancelling appropriately and creating a replacement order so totals, taxes, and downstream systems stay coherent.

Yes. Billing address corrections are a first‑class part of the flow. They may follow the same careful paths as upward repricing when Shopify’s model requires it.

Yes. Changes are meant to be reviewed in a diff/preview step before commit so operators know exactly what will sync.

No. Notification behavior is a control in the commit step—use it according to your SOP and jurisdiction.

The app uses Shopify scopes required to read and write orders, work with order edits and draft orders, and read supporting catalog/customer context. See your App Store listing and the in‑app documentation for the authoritative scope list.

Inside the embedded app, Activity (reprice runs) lists outcomes, errors, void/recreate flags, and trace IDs to speed up support and finance follow‑up.

Subscriptions and usage are handled through Shopify app billing. After install, use the Plans page in the app for the live state of your shop.

The merchant product is an embedded Shopify app. It’s designed to run inside Admin with App Bridge—not as a standalone public dashboard.

No. Reprice Order Price Editor is built by an independent developer. Shopify hosts the commerce platform; the app is a separate product—see the footer disclaimer.

Use the Support page on this site or the support channel listed in the App Store listing. When reporting an issue, include a trace ID from Activity when possible.